1. Warranty Coverage
During the warranty period, if any defect arises in the device, SectorQube Technolabs will, at its sole discretion, either:
- Repair the device free of cost with either new or refurbished parts, or
- Replace the device with a new or refurbished device that is equivalent to the device to be replaced.
2. Scope of Warranty
The scope of the warranty covers the labor and parts required to fix or replace the parts or the device as a whole.
3. Warranty Claim
A purchase invoice is the supporting document required to claim the warranty for the device.
4. Warranty Period
Item |
Warranty Period |
Ikin Door Lock Ultra |
2 years |
Ikin Door Lock Max |
1 year |
Ikin Door Lock Max SE |
1 year |
Ikin Padlock HD |
1 year |
Ikin Wi-Fi Gateway |
1 year |
5. Exclusions
This limited warranty does not cover the following:
- Devices with a broken warranty seal.
- Devices subjected to:
- Modifications, alterations, tampering, or improper maintenance and repair.
- Handling, storage, installation, testing, or use not in accordance with any user guide, placement guidelines, or other instructions provided by SectorQube Technolabs.
- Abuse or misuse of the product.
- Breakdown, fluctuations, or interruptions in electrical power or the telecommunication network.
- Acts of God, including but not limited to lightning, flood, tornado, earthquake, or hurricane.
- Errors and damages caused by:
- Liquid ingress, spilled food, physical abuse, or normal wear and tear.
- Use of or connection to any accessory not supplied or authorized by SectorQube Technolabs.
- Plastic components like front or back covers and rubber components.
- Physical or cosmetic damages.